SHIPPING & DELIVERY
We are proud to offer international free shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in different parts of the world. will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-18 days |
Canada, Europe |
10-18 days |
Australia, New Zealand |
10-18 days |
Central & South America |
15-22 days |
Asia |
10-20 days |
Africa |
15-30 days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. However, some orders are not eligible for tracking info. Please do not worry, you shall receive your order. If you do not receive it, you will receive a full refund.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gflashy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international free shipping services.
FREE RETURN
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
OK.
Everything is fine. Qualitatively packed. At first glance-intriguing. We will check in the case)
Ma has arrived in reasonable time,
Will go pamper
wow, perfect! As described.
Awesome quality. Cold and heavy :) companion is happy :)
Unbelievable FAST delivery and quality!! Thx!
very fast delivery
very smooth and very well produced. can't wait to use them
12 days delivery very nice
nice
ok
Much better than I expected. The medium size is super fun.
Great product I tried the S and M. Very satisfying comfort assured.
Excellent material
Recommend.
Fast delivery, good quality.
Premium quality, I was to happy from gift by sender.
All good good article.
Received thank you very much I liked everything I will order from the store more goods
Came, in principle fast! We took a set of three. Big corkscrew is really big and heavy... A little scary even) but for experienced pop I think
All perfect recommend 100x100
Great quality
Good goods, made well, everything is even, no chipping or sharp edges. Delivery from russia is very fast.
The goods came to samara for 2 days!!!!! I have not seen such a fast delivery in my life! Packed in a box, each toy in a velvet bag and wrapped in a pile of paper. Very high quality toys! Without jambs. Just perfectly executed. Heavy. Red looks terrific big)))