SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gflashy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Good!!!The package arrived many days earlier than expected.Soft and smooth.It is anti slip.The plastic particles at the bottom make it there and not go anywhere.The robot accepts it and cleans it up.The process is enjoyable!
The carpet has a very rich and vibrant color that adds warmth and depth to my home. The customer service team was very professional and made the purchasing process very easy. The company provided excellent communication throughout the entire shipping process.
The carpet is good, the color is pretty, the quality is good, and the picture is the same as the real thing.
What I wanted
The store's service was very kind and prompt. The quality of the carpet is also very good. I'm very satisfied with it. In addition, the logistics process is also smooth, and products can be received quickly.
My family loves it very much. Especially my grandfather, I highly recommend this product and store, very elegant carpet.
The carpet looks very nice, and the size and description of the carpet are exactly the same. The quality is very good, it feels very soft to the touch,comfortable to step on, and the carpet is finely crafted. Very satisfied with this purchase! The store has a good service attitude and fast logistics.
The carpet is very good,Soft surface and anti-slip bottom, the color of the atmosphere, the quality is also very good, the picture is the same as the real thing.I really like it.
Ironed it!
I received my carpet fast. the color is very good. The surface is soft and comfortable. the bottom is smooth. the quality is very good. i really like it.
I really like the color of this carpet. It makes my living room very pretty.
The material of this carpet is lightweight design, easy to clean, and durable. I have already used it and am very happy with it. It protects the floor of my bedroom. I can't be happier with this carpet.
I like the color and feel of this beautiful carpet! It is also very soft and easy to clean. There is a flat and super soft feeling. I have received a lot of praise!
When we took it out, I was pleasantly surprised that it exceeded my expectations. I really like this color, and it's easy to move and adjust, very lightweight. Great, satisfied shopping
Value for money! Easy to vacuum, looks great, perfectly filling the hallway of my bedroom! No odor or anything, good quality, keep flat!
The beautiful in this larger than שדמיינתי. Brilliant colors and beautiful. We really love it, it is suitable for the bedroom ומעזר keep the rest home clean. It's a really effective cost.
It looks great and the size is suitable, with clear and clear colors. Highly recommended!!!
This carpet is very suitable for my home. It is very good, super soft, and of moderate size. I have decided to buy this carpet, which is the best decision ever!
Good!
Is just beautiful. Quality is super good. There is nothing negative.
It is beautifully packaged and the carpet is Lightweight Design. It is also much softer than what I think is based on comments. The quality is also very good. Will purchase again.
I love it, I can't be happy more with carpet area in this! It is so soft and comfortable. I definitely אזמין bedroom more for me!
Buy to decorate the bedroom. It's cuter than I expected. Beautiful materials and beautiful colors!
This carpet really surprised me! It is so soft and beautiful. It was handed over to my hands intact and easy to clean. Both the vacuum cleaner and the sweeping robot can accept it well. It is still a very likable carpet!! Love, love, love!! Buy it! ������
This carpet was very pretty and decorated my veranda well. It is soft material and I like it very much!