SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gflashy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Unexpectedly beautiful, the carpet is beautifully crafted, the pattern and colors are exactly as described.
After using it for a while, I feel that this carpet is great, good quality, easy to care and very compatible with my home style.
This rug is great and perfect for your home.
The carpet has a retro style and beautiful prints. I like it very much.
The quality is very good, the colors are beautiful and the patterns are beautiful. It is suitable to place it next to the bed.
I put it up immediately after receiving it. The quality is very good, there is no smell, and it is very thick and comfortable. A satisfactory purchase.
The pattern is clear, the color is bright, and the size and thickness are suitable.
The carpet has arrived. The quality is very good. The packaging is exquisite and the material is excellent. He's better than expected. I will continue to buy him next time.
The store sent it quickly. I like it very much. It goes very well with my living room.
The carpet is very good. He looks good. I bought the right size and the texture is good too.
The store shipped the goods quickly and the logistics arrived quickly. The carpet is very good and I like it very much.
The carpet is of good quality, the thickness is right, the color is right, and it is very comfortable to walk on.
The style of the carpet is retro, it fits very well with my living room, I am very satisfied.
The rug style is very suitable, I put it in the bedroom. It looks good and fits well.
Top mat, I bought it to put an acoustic drum but I already asked for another one because it got a little small.
Material comfortable, non-slip and easy to clean.
Very Nice, the style of the carpet is retro, it is very convenient to step on it, the color is also very beautiful, there is no color difference and a peculiar smell.
Style carpet very retro, dogma clear, quality very good, suitable for the living room.
The details of the carpet pattern are printed very well, there is no color difference problem, and it can be used directly after unpacking.