SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gflashy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
A good game for a child who likes to collect various designs.
Recommended it, it's perfect for kids,help them to be more ineligence because they can create different game.
Bad, arrived miy late
good product
Looks good and delivered on time, it is a gift and I have not opened it.
The item is fine, but the box arrived badly damaged
Top
NL arrived very quickly, the initial inspection is positive, I will make comparisons with others later
They are big as you buy in any store or in Amazon and it comes in your box, they are perfect
I have not opened it is for Christmas
All OK
Awesome quality and loved how it comes in a box all neat. Will buy again!
Very good. They have strength and for the price you cannot ask for more.
Ordered on November 11 and received on November 15!! Neatly packed, lovely box too and a wonderful Christmas present for my toddler. The price is really super and the quality good. Touch!!
Great toy! And the store was very helpful and responsive- I had some problems with delivery service dhl but they helped me out
High quality toy. The kids love it. We bought another set so they can build bigger structures.
Exelente, very good purchase. We will request more
We bought small packages at firt, now we came back for more pieces! Amazing!
From France to Slovakia in 6 days, packed in a original box, good quality magnets - decent adhesion, would recommend
Very fast shipping. Good packaging and protected. Bright colors. I loved it. I recommend store and store.
Superfast shiping, nice quality.
We are very satisfied with this product. It works great, Children love it. Delivery was very fast.
They are super beautiful of good quality I recommend them to the 100 .. I should have bought one of more pieces
The quality is very good and sturdy. When building, the pieces have already fallen from the table to the floor a number of times, but they continue to maintain their firmness. In addition, the magnets are very good. We ordered a total of four boxes of 101 pieces so that there is a lot of room for construction. Very satisfied with this product.
I bought it two times. It is nice game for smart kids.