SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gflashy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Super. It looks good. It is also easy to clean and not easy to hide debris, which is another advantage.
I will recommend it. Firstly, its price is very good. If you are looking for alternatives to expensive carpets, this one is good. Secondly, its workmanship is not poor. It is durable and has been in use for some time. Although a pet is causing damage everywhere at home, this lovely carpet still remains in good condition. There's nothing to be picky about. This one is perfect.
The color of the carpet is the same as in the picture, very bright, adding a touch of vitality to the living room. The quality is also very good, not easy to fade, easy to clean, very satisfied! The store has a good service attitude and fast delivery and logistics.
I like the carpet patterns. The texture patterns and colors are the same as those in the pictures. They are very beautiful. The materials are also very good. They are soft and comfortable. The size is appropriate. They are delivered promptly to awesome. The customer service attitude is very good.
It looks beautiful, easy to care, the color fits the 100%. Five stars.
It looks great.
I 've been shopping here for years. I was fed up with buying things that didn't meet expectations. I bought very pleasantly and had never been disappointed, as only the poisonous shop had a faithful depiction of their carpet it is.
I found this store in many carpet stores, I like the carpets they sell, the price is relatively good and they have good quality. This carpet can be machine washed, easily cleaned and can be washed with detergent.
It's a beautiful pale carpet, and I bought a living room and a bedroom. There's also one room for our youngest son. In the past, it was always difficult to clean up the floor, but now there are no more such worries. This is a very good carpet that can be washed and folded.
I like it. It is machine washable. This carpet can even be folded up for storage.
Excellent product, trustworthy. I have already made many purchases from the same store.
I absolutely love this rug! It's the prettiest color and texture. It's good and I wanted that for this space. And it's it feels good on your feet, it has a good grip if that makes sense. Love
It was perfect. I 've already bought a set of things I can co-handle. Now my hallway, living room and bedroom are all in this style. I strongly recommend it. Another advantage is that it can be machine-washed and is very easy.
His carpet is very beautiful, with a beautiful design that can be washed in the washing machine according to your size, and it is not too heavy. In terms of price, it is much cheaper than pleated carpets and is a great carpet that can be used well even in busy high flow rooms.
The store is a good man. She always tracks the order information for me, so I'm not worried about it at all. The package arrived very well.
It was well made. It is a bit lightweight for a long plush carpet, but this is another advantage of it. You don't have to worry about how to clean it. In fact, it's very simple. Leave it to the washing machine.
i put the rug in my family room so my dog would not slip when she jumps to catch a toy. The flat texture is perfect for her.
The rug comes tightly folded and easy to carry where it needs to be. The folds disappear after several days in place. This rug is low pile and truly easy to wash. I did not need to wash yet, but I would take it outside and hose with some brushing. The rug feels very soft on the feet. The run looks even better then the pictures in the listing!
I bought this rug and I feel it fits my space perfectly! I was searching for something that would be easy to clean with kids and dogs and so far, it's perfect! It is lint-free and not necessarily soft but it's good quality for the price!