SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gflashy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great as the ad
Delivery less than 5 weeks. Did not communicate with the store
Very high quality thing. Everything is fine, everything works. Anonymity is observed when sending. Thank you!
Will do business again
A good device, the price corresponds. The surface is pleasant to the touch. Powered by batteries. During use, it makes a lot of noise. Vibrator for clitoris harsh. It was similar from a swedish manufacturer, sky and earth, but it has a price of 5 times more.
Superfast shipping. Works fine. Didn't try it yet...
Pts nice material, girl approved))
Take will not regret
It arrived very fast and well packaged. It seems to be a very good quality product, I'm glad about it.
It came in 2 weeks. On the box is written a plastic toy. So don't be afraid that someone will know what's inside. All as in the picture. I expected that there will be more. Working party 11,5 cm. Buzzes strongly, many modes. But i'm afraid that i ordered a little not that i would like. The touch is very pleasant, although it has a slightly strange smell. Thank you to the store. He's good. Even made a gift in the form of 2 condoms.
It came very quickly, the quality is on top, but the friend did not appreciate it. Here i think individually, most women should like.
Ths
Excellent
Excellent Product
I took it for a gift, my friend is happy
Everything is fine!
Shipping in a few days
Fast delivery good
Homeless delivery 7 days!! Super!
The goods came in 4 days. Thank you to the store.
Description accurate, delivery is excellent, packed well. You can recommend!
The order arrived super fast, in only 16 days. Completely discreet packing, no one imagines that it comes inside, the items in their boxes well cared for. Just like the description. It works fine, no smell. Then i'll try it. I recommend the store.
The goods are good.
Matches. Fast shipping
Everything is fine!!