We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
Product arrived as the recommended photograph liked cost benefit him and very beautiful and comfortable
Exelent, you can ask
Arrived quickly... very well packed... Size OK colors match the ad, very light... Cute and comfortable super Indico
A shoe is very convenient and very strongly recommends to order it
Great arrived on time and perfect
Beautiful sneakers, very light, exactly as described in the ad, I Shin 36 but as I like to wear with half-order number 39, it looks great.
Very soft and comfortable sneakers. In Brazil, I asked for the number 39 and it was right with little time off. Beautiful, would buy again!! I loved!!
Too Beautiful both.
People the tennis is beautiful, comfortable, light and quality. Pants right on the foot. The described numbering worked right. Was very worth it. I want to buy other colors. I hope I helped!
I loved tennis but it got small... 35 in Brazil, I ordered the 36 and it was tight... Now I'm going to ask for the 37
Wonderful I will buy again picked up right number 40
Took a long time in the Brazil post my wife and friends liked it very much.
The best tennis, very light, great for racing.
Surprised me, I thought the product did not have this quality, it is soft and comfortable in the foot, now do the tests on a day-to-day basis
Very gift product and quality aura recommend
Very good, as in the ad arrived very fast I recommend
The sneakers and beautiful very good material, but unfortunately and small form, you have to ask for an extra number.
Wonderful, super light finish perfect simply beautiful I use 39 ordered the 41 was right super highly recommend and arrives super fast... credits the store to store note 1000 at all!! I'm already buying another
Perfect... More attention if you are from Brazil buy 2 numbers higher. Example 39 asks 41
Top sneakers! Super comfortable. Exactly like the photo! I'm sorry I bought just one! Was worth the wait!
Great quality, good to run! Everything came right
Perfect sneakers, beautiful wonderful, very cozy, it took 20 days to get here to my house in northeast Ceará, I really recommend the store, I will always buy here now, good supplier
Lindooo people, arrived well packed served Supe r bem.us the 37 and ordered 39 did a good knot my foot. very soft I will use to do exercise. lindooooo
Best sneakers in life! I use 38 here in Brazil and I ordered 39 and it worked! Comfortable sneakers! I'm gonna buy more!
Excellent product and extremely fast delivery! Super Indico store and product.