SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gflashy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Are perfect. All the pieces are whole. Are beautiful. Arrived super fast
Very nice, they are somewhat small but I liked them a lot, the tweezers if they are good size
They are fine but some pallets came with some defects, I send photos. The package was crushed.
Very nice set, good quality materials, very fast delivery, bought thanks to the group on Fb Alimaniacy
I just loved it! The same as announced. Seem to be of good quality.
I love this product, the only thing I found bad was that it comes with white stains of glue that when washing them did not come out. But the rest very well. The ladle for soups is smaller. The very sharp colors.
Too small but cute
Is a beautiful kit, comes all the pieces, delivery was in 15 days, the size of the utensils is smaller and more fragile than it seems, compared to others I have. The bamboo handle is resistant plus the silicone part is thinner is soft than others I have used. The more I liked it. Thank you
PerfectI think I have had this saved in the applications for more than a year, I never found it at such an affordable price, everything came right and the material is excellent, 12 pieces came (counting on a baldinho).
The delivery was fast, it came well packed, without any defect, they are beautiful good quality, they are a little small but I found it beautiful like that.
I arrived earlier than indicated and in good condition. They are not very large utensils but they are of good size.
I received the ordered products. All OK, according to the photo and description. Efficient sent time. I would definitely recommend the store, the product and the store. As of today, I am very satisfied.
I really love these they are super cute and durable .. perfect for my kitchen ..
These go perfectly with my kitchen colors and decor!
Got for my son as a way to help him start his adult life and he already loves them
The 12 piece Silicone Cooking Kitchen Utensils is an extensive set, consisting of spatulas, spoons, ladles, scrapers, turners, and more.
The silicone is non-stick and a little firmer than some.
all of the utensils are separately packaged.
The product is good, wooden handle and silicone, they are small but I like it, the quality is good, the price is very good, super fast delivery recommend.
It arrived in 8 days. The kit is super, the components are flexible, silicone, not ordinary plastic. There are so many of them that there will be something to choose during cooking. Purchased thanks to the group has FB Alimaniacy.
Very good! Are silicone and wood. Good price quality. The only thing that the ladle is too small, but I had already read it in the comments of other customers. Arrived in 8 days (one week ahead of schedule).
The silicone ends are all on the smaller side, looks odd in a large pot or pan. I think this is a great starter set for young adults.
This is a terrific set of kitchen utensils. The wooden handle meshes well with the black silicone, does not appear cheaply made. Silicone able to withstand hot temperatures.
It's so nice.I got it today.well packing.I recommend the store.Thank you.
Great quality product! Value well below the market, came before the deadline. I am satisfied!