SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gflashy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Good product. Comfortable
Excellent quality and price. It takes longer than stipulated
They are fair... I asked for 45, my foot is 28.5cm.
Surprised me more than positively... Extremely comfortable, just pay close to the measurements and really buy a larger number than usual in Brazil. Other than that, only praise and arrived with 18 days.
Quality are noticed, correct materials for the price. Very fluffy sole. I asked for one more size because I had had negative experiences with the sizing from China. This time the sizing is real and I am a little big, but without problem.
Very good quality
⭐⭐⭐⭐⭐
I have several brand tennis shoes and to tell you the truth I don't notice a difference, at least in the first uses. On the other hand, I bought a greater number than I carry, for fear of falling short, but it was not necessary. Still, super happy with the purchase. I will repeat without a doubt.
The right size
very comfortable, it did take a few weeks to get here , tracking was hmm ify but that could be on my end other than that it's exactly as described. don't hesitate buy these.
Very good quality, comfortable, tailored and delivered in time
ok
That's great. I am satisfied. It's strong.
Keep it up
Spectacular, comfortable, and quality material. Very satisfied.
They are great and good quality, I will exchange it for one size less, for others it is great
On the bike super comfortable light cool to go I recommend
awesome shoes, comfort 5/5, size is a bit bigger then before (second pair), but thats great.
Very comfortable and quality product! This is the second in the family and we can recommend it!
I love them. They are not as light as other barefoot, as they have a little more sole, but I prefer them that way. Are on their way between some barefoot and some sports shoes. I like them because they are more disguised than the others.
Very comfortable, I take 4 pairs, and you can go to work and swim in them, your legs do not get tired! Only the size you need to choose by CM!! Chinese Order 43 when Russian 40,5
great shoes
They fit my wife great. I have the black pair.
good shoes. comfortable . size correct with European. fast shipping
They did not arrive