SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gflashy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
good quality
Chic slippers. Look stylish, the sole is thick. The size corresponds.
The flip flopsThey are very good material and very comfortable I recommend them
They are very comfortable and not slipping, plus the packaging and presentation are very nice
I loved it, but unfortunately it didn't work on my foot, but I bought another bigger one ..... because I thought it was beautiful.
Beautiful and soft, only half thin, wide foot is better to buy larger number.
Very good the very comfortable slipper material wears as well as I expected beautiful.
Great product! Great store! Fast delivery! Thank you!
Equal to fluffy image they are not white they are how to live are exact I am 24 to ask for a more number
Very good quality arrived in the right time. Super recommend.
Good product! Only our government screwed up shopping, on AliExpress! I was taxed at almost the value of the product! More than 40 days at customs.
I loved my sandal, very good the material, arrived before the deadline.
Loved are very beautiful
fast delivery, thanks
Wonderful, the comfy's thing inthe world!!! Love it, totally!!!
Beautiful sandal became small, I ordered 37 and it seems to be 35, I will buy another bigger one, super indicated. Very soft.
Great product, very light, comfortable and soft when stepping! Arrived before the deadline
The slippers are gorgeous! Lightweight, durable, my foot size is 40, the slippers ordered 40/41 perfect. Take 1 size bigger! The parcel arrived inIn a couple of weeks!!! Recommend! Russia is a killer and aggressor a tumor on planet Earth
Arrived fast. Good material! Size as ad! 33/34 Shin and it turned out good! Came well packed. Recommend!
Are beautiful, very soft, worth every penny.
My mother is 38 and the flip flops are 38/39 and they are fair enough. Take this into account
They are super comfortable, exact size arrived well packed and before delivery date
Very beautiful and comfortable just got a little small.
Soft perfect loved
Same as the photo of the beautiful announcement, I loved