SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gflashy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
A great set of utensils, delighted with my purchase, I recommend it.
The order has already arrived everything perfect, it has taken about nine days, everything perfect, the pieces seem a little small, but already
They are a little smaller than traditional! But its function is the same! Have good quality look and feel resistant! Aesthetically they are cute! I highly recommend thank you
Received in ten days comes with your box as brand description I like thank you very much
Arrived a little open I think it was customs that I verified if the product was the rest 10/10
Very satisfied! Super cute, wooden handle, size I thought great! I recommend the purchase. The only drawback is that I was taxed when I arrived in Brazil, I practically paid the value of the product in tax.
Puzzled, all the same yakysna, I recommend it. Ale the packaging came with a zipsuvanoya and a rumor. That good product is not good. Dear!!!
The utensils are very small but they fulfill their objective, they are good and the silicon is soft, I recommend them
It took a long time to arrive, but it arrived in good condition, everything in one piece .... it came in a cardboard box and just plastic outside, but despite the distance it didn't even crumpled the box much .. satisfied.
Garna yakiste, all the yak in the photo, I recommend
Fully consistent with the description. Native Packaging is slightly dented. The wife was satisfied with the set itself. Can buy!!
All garnenka, little ones. Duge stylish and note. All silikov, okrim of the time. Duper malium
Everything is vastov. Nabir matched. Wooden handles, leather virib metalwork and Silikon; okrim vinchika and plum. Plastic handle. In the plucked metal handle and plucked plastic.
Very cool set I am very pleased. I was looking for such kitchen tools that will meet my requirements. I like the most frying shoulder blades because you can easily fall over the fritters and chops, not chommet. Delivery fast as for transportation from China. I recommend
About three weeks delivery. I looked at this set for a long time, I took it at a very pleasant price. But in terms of the size of the product, well, they are somehow small.
They are tiny, they seem for little people like children, for toys they come in good.
Super set!
I will describe the goods, the box has come from here to the bottom and the vidkrita from the top, otherwise everything is on the Ministry of Transport of the Bazhak. A glass of slouching. All the Monsters
The kit is very cute and complete. The pieces are strongly smelling of varnish, but after washing should come out. I really liked it.
Amei
In the course of norms. Its short-lived, its trohi is a bad smell of the Silikon, and the packaging is so bad. If you want to whist)
Everything came right, I just thought it would be bigger for the value of everything ok very beautiful
Super set, I love it. Bought thanks to the Alimaniacy group.
I was deceived by the image they are smaller but they are quite good I loved it you can tell that they are of very good quality 100% recommended
Very satisfied great quality product☺️