SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gflashy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Very good, I will buy again.
Absolutely perfect!!!! I'll buy in another color now❤️ Loved it very much. I have not been taxed, I hope to be that lucky again. The details are beautiful. My husband asked for a White who is perfect too. The size was perfect. Shin 36 in Brazil and by the table of measures it was shown that it would serve 2 larger sizes, 38. Perfect
Beautiful! Buy 2 numbers more than usual in Brazil.
Very good product, met all my expectations.
Ghost! I recommend asking for two numbers from Brazil
Very beautiful and comfortable sneakers! I can train smoothly, I loved!!!!
Affordable price, it seems to be a very good sneaker, it is light and very beautiful, I ordered two numbers more than mine.
The tennis is beautiful, I loved it. The store sent super fast. I'll buy more times
Only the number you have to order with the score 1A +
Perfect light and well finished is worth the amount you pay. Taking the tax for Manaus in addition to the amount paid, taxed in 40% over the amount
Perfect but I recommend buying a bigger number every time
Beautiful, like photo, smaller... My number 37, got 38 and even then it was fair.
Very good the finish, I recommend buying a number above what pants in Brazil
Best tennis in the world. This is worth the investment. I bought all the colors.
Numbering is smaller have to pick up a larger number... But he's beautiful
N 36 I bought the N 38 and its super right super recommend light and comfortable sneakers as it says in the passionate ad
Beautiful tennis, super comfortable, snappy 37 Brazil but I bought 38 and it worked!! This is already my 3rd that I buy…Super recommend… arrived super fast
Super comfortable recommend I will buy again from other colors
I thought it was beautiful, and it's the same as in the photo, breathable fabric, the cushioning is great. I loved the tennis more
Top sneakers plus the number the shape and a little small for the number I ordered L
I loved it, I bought 2 numbers bigger than mine and it was perfect! Super comfortable and the color is beautiful!
Beautiful wonderful perfect
The tennis is very comfortable and light! For the amount I paid I don't buy the same one in Brazil! very beautiful visually! In Brazil shoals 37 but I bought 40 or buy two numbers more! I'll be back here later to talk about durability! The first impression was good!!
Very beautiful, my wife loved it
Just wonderful, I loved even in the details, the seams and arrived super fast, I will buy again.