SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gflashy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Very beautiful and colourful, worth for the money and really awesome
same as picture battery was charged when arrived. no damage everything good.
The garnen lamp has three days of dedication. I will describe the product.
I love the product very muchIt has arrived very fast, it works perfectly and has 3 modes equals the description (I recommend it)
Came in a box, it was dented, but the lamp itself is cool! Has three modes of operation, charged from the user cable. Shine bright
I was afraid it won't work when I get there, but it works perfectly 10/10
The box arrived super battered but the product is fine
Beautiful cute but small
The kids are Joe.
I loved that in one of the ways he is changing color on his face, and the light from above is very strong. I loved it!
A doboz nagyon sérüll, a termék nem tört el, jól világít, megérkezett Feltöltöltve. A nyuszi Fulei deformálódtak, termék olcsóbb anyagból van, a színes fény átvilágítja a testét néhány ponton, de még mindig elfogadható. Nyuszi testén belül valami csörög, lehet hogy eltör.
It arrived very fast, the lamp was very beautiful, the bad thing was that the box was dented and it is for gifts with the exception of that detail all well.
Works in 3 modes: Lamp, chromotherapy Q changes the colors or the two together .. comes with the cable for recharging. But it works without having to stay in the socket .. Cool
Arrived earlier than expected, green bunny shaped LED lamp, charged via USB, has three modes of use: colored smiley face only, white light lamp only, both. Very pretty, it makes a lot of light.
Super lamp. It shines tight, has 3 different modes, cool for desk. She came in 1 week
This lamp is beautiful!! The charge lasts several hours. I'm delighted.
Ideal for the study table of the little ones. They give light like a normal flexo.
Amazing sooo cute, 3 levels of lighting, working very good,
A bit of a small lamp but for a little girl the girl is perfect for an office girl very happy
Mily nichnichok. all pratsyu yak in inventory. came to Ukraine in 12 days
My sister is delighted with her is very practical and easy to place wherever she is I love her, I arrive earlier than expected very exelent service.
Very small for its size. But, in principle, I am satisfied for my purposes, I needed it like a night light in the children's room and in case it is faded, what is needed
Super pretty, I arrived very well, it's working at 100
The product arrived quickly! the child is satisfied with the small lamp.
Very good quality, battery at the top. Very nice piece.