SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gflashy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Many thanks are as your post says very satisfied with the purchase I highly recommend them
Very happy with the product. The shipment was fast, they were delayed in my country.
Thank you for the gift in the form of bright yellow laces!
Everything is fine. it is size. it is comfortable. I take the second pair in dark color. The first pair in white color. it is difficult to wash, wash the stains from this material.
Took 39 size to size, fit perfectly, quality is excellent, looks expensive, good insole. Recommend
The quality is excellent, I bought my daughter that year all summer in them, if only they have something, the leg has grown to buy new ones.
Excellent sneakers good quality Thank you store and AliExpress
Everything is fine, the sneakers are great, light, they were taken for running. The child is satisfied.
Item as described. The quality is good. I recommend the store.
Good sneakers, fast delivery.
Great!!!
My wife really liked it.
My length is 24.5 cm. According to the table, this is 39 size. Turned out to be very big. That is, this is a real Russian 39. The sneakers themselves are of excellent quality. Husband bought sneakers from the same store and very satisfied. I'm unlucky with the size.
Hello, I take the second pair of these sneakers, my wife likes it.
High quality lightweight sneakers
Good quality sneakers. Fast delivery.
Sneakers comfortable. The legs in them do not get tired. Took it for running. Came 9 days earlier. Thank you!
Excellent quality sneakers. very comfortable and lightweight. The order comes quickly. Earlier than the specified date. Many thanks to the store for the quality of work 5 +
Super lightweight summer sneakers, look great, fit very comfortable
Excellent lightweight comfortable. Wife is delighted. She has a chronic fracture in the foot and crosses came up with her own insole. Native 39 leg is narrow. Just right.
Great crosses. Everything is like the store's photo. I ordered 37 for Russian 37. The size grid is correct. Lightweight, comfortable, I look forward to black in stock now and I will take another model! Recommend
Great sneakers! Practically New Balance recommend!
Beautiful, light. delivery by China is fast, by post of Russia slowly.
Good summer sneakers. Come size in size.
Great Light sneakers. Look at durability. Arrived very quickly